Correctbook has come home to Africa. While you may know Correctbook as a Netherlands-based initiative, the Correctbook story began in Africa ten years ago. To understand the significance of this homecoming, we first need to understand how (and why) it all began.
When we are so focused on the destination, we put so much pressure on ourselves and forget to enjoy the journey. More often than not, we forget that we are on a journey through life and give in to the societal pressures around us that are telling us (falsely) where we should be by now.
The South African International Maritime Institution (SAIMI) undertook the mammoth task of beginning a conversation between a multitude of role players at its Oil and Gas Exploration Roundtable in Cape Town. This SAIMI-facilitated discussion included major role players from the government, private and public sectors, various industries, and concerned communities.
Eddie Beukes has worked for Pick 'n Pay for nearly fifty years after making his start with his brother in a small store in Cape Town's Southern Suburbs. Now he is the store manager of a flagship store and is well known and loved by all of his customers.
The False Bay TVET College conference centre erupted with cheers as Jody Theunissen shouted, “I made it!” with his arms raised high as he danced forward to collect his certificate upon graduating from the Yacht and Boatbuilding Learnership Pilot Programme
AI, Tech, Software, and Trends – there are countless aspects that require further training within the modern workplace, but none is quite as crucial to customer experience as Soft Skill development.
What’s the difference anyway, and does it really matter in the long run? These are three of the subtle but fundamental differences between Customer Service and Customer Experience.